JOB DESCRIPTION
Count on Me – We know what to do, we make it easy, we do our part and we care
Job Title: Center Store (Grocery) Manager
Success Factors Job Code:
Department: Center Store (Grocery)
Reports To: Assistant Store Manager
Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities:
* Manage the Grocery Department, including hiring, training and developing department associates
* Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
* Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
* Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
* Support the achievement of budgeted financial and operating results
* Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
* Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
* Control store expenses through proper ordering, care for supplies and equipment
* Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
* Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
* Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
* Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
* Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
* Observe and correct all unsafe conditions that could cause associate or customer accidents
* Record and report all associate and customer accidents in accordance with established Food Lion procedures
* Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
* Assist with the physical inventory of product on hand bi-annually
* Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
* Ensure compliance with local, state and federal regulations
* Adhere to all company guidelines, policies and standard practices
* Maintain security standards
* Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
* Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
* Perform all other duties as assigned
Qualifications:
* High school graduate or equivalent preferred
* Excellent interpersonal, organizational, communication and customer service skills
* Good understanding of store operations preferred
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to use technical information to solve problems
* Ability to lead and direct others
* Must meet minimum age requirements to perform specific job functions
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations
* Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements:
* Ability to use computers and other communication systems required to perform job functions
* Ability to use hand held computers for orders, mark downs, scan outs, and inventory
* Stand 100% of the time, frequently walking short distances
* Ability to push or pull up to 2000 pounds using a pallet jack or float
* Perform repetitive hand and arm motions
* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
* Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
* Meet established volume activity standards for the position
* Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
* Have sufficient visual ability to check invoices, dates, and other written documents