Job Description: Head of Operations Role Summary The Head of Operations is responsible for leading all operational aspects of a growing food retail business. This role ensures consistent delivery of high-quality products, exceptional customer experience, and strong commercial performance across all retail sites. You will drive operational excellence, improve efficiency, maintain food safety and compliance standards, and support scalable growth in a fast-paced environment. Line Management responsibilities for Operations Managers, and Facilities Manager Reporting into COO Key Responsibilities People & Leadership Clear plans for succession Build high-performing teams Drive engagement and retention Ensure succession plans in place for all Operational Leadership: Develop and implement operational strategies aligned with business objectives Oversee daily operations across all retail sites Ensure consistent execution of brand standards and product quality Drive continuous improvement initiatives Clear communications strategy for retail stores Commercial Performance: Full Ownership of operational P&L performance Data lead decisions to improve results Clear operational plan for sales growth and profitability Full accountability for Annual Budget planning and delivery Health and Safety Compliance: Ensure compliance with health and safety and food safety standards Deliver strong audit performance Implement risk-reducing processes Ensure a safe environment for all teams, customers and suppliers Facilities Management : Accountable for performance of Facilities Team Accountable for Annual Budget planning and delivery Growing the business: Identify and propose potential new site openings Full ownership of new shop openings Drive improvement in operational systems Key Skills & Experience Senior operations experience in food retail or hospitality Strong commercial and P&L management capability Knowledge of food safety regulations Multi-site leadership experience Strong leadership and problem-solving skills Qualifications Cmgr, FCMI, MBA (Desirable) Key Personal Attributes Passion to be the best in class Customer first mindset Creative and strategic thinker Confident Leader and communicator Understands the importance of people