Sales and Planning Assistant Based in Lisburn, a leading supplier, are currently seeking a Sales and Planning Assistant to join their team. This is a Full-Time, Permanent position. Hours of work: Monday to Friday: 9am - 5pm (with a 30-minute lunch break). Salary: £27,000 - £30,000. Job Role: Reporting to the Sales Coordinator, you will be responsible for assisting with sales and purchasing processing functions within the organisation and to provide admin support for the field sales team. You will play a crucial role in ensuring accurate and efficient processing of purchase and sales orders, managing inventory, and coordinating with clients, suppliers, and logistics teams. Essential Criteria: Previous Administration experience. 3 A Levels or equivalent. IT proficient with the use of IT packages - familiarity with Sage 200 or equivalent is an advantage. Conversant with ISO 9001:2015. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Taking inbound sales calls, understanding what customers need, and creating quotations - with friendly follow-up. Preparing and sending quotes for Sales Assessors and keeping everything on track. Manage and book Sales Assessors' diaries efficiently. Manage and book overnight stays for field sales team. Make customer courtesy calls to check on outstanding quotations, confirm delivery satisfaction, and identify further business opportunities. Liaise internally with all departments to ensure customers receive a comprehensive 360° service. Provide ideas and feedback to management to improve processes and enhance customer experience. Process Sales Orders before passing them to Purchasing. Plan and route daily Sales deliveries. Liaise with customers and relevant parties regarding delays or issues, ensuring timely resolution. Debrief drivers upon their return, ensuring all paperwork is completed accurately. Ensure all planning and logistical requirements comply with company guidelines. Track and resolve all customer care issues, monitoring progress to completion. General Telephone call handling including responding to customer order enquiries, directing sales enquiries to sales team. Maintenance of Sage 200 supplier price lists and product sales prices. Assisting in maintenance of ISO quality auditing. Varied day to day administrative tasks. Treating all customers with patience, respect and be aware that many customers are disabled or have learning difficulties and require clear communications. Develop good working relationships with other staff. Contribute ideas to promote smooth operations and continuous improvement. Helping the team with anything extra the business needs as needed.