Are you looking to develop your IT career? Maybe it's your first step, maybe you’re looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too.
What you’ll be doing
* Successfully handling IT related queries to support the service delivery, within contractually agreed time frames.
* Delivering exceptional customer service to a variety of customers across the business.
* Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution.
* Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in a timely manner.
* Taking responsibility for our work and supporting senior members of staff to help shape the service and build the reputation of the team from the beginning.
What you’ll bring
* Experience in delivering outstanding customer service across different platforms, preferably in a telephony based role
* A natural curiosity to investigate and solve issues as quickly and accurately as possible
* Confident communication skills with the ability to adapt them appropriately with colleagues and customers at all levels
* IT based qualifications or experience in a technical support environment
It would be great if you had
* Experience within a Service Desk environment
* ITIL or other relevant IT qualifications
* Valid and existing SC Clearance
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type
Full-time, Permanent
Location
Farnborough
Security Clearance Level
SC clearance (Potential for DV Clearance once onboarded so candidates will need to be eligible and willing to be put forward for that too.)
Internal Recruiter
Jane
Salary
£25750 - £30000
Benefits
25 days annual leave with the choice to buy additional days, health cash plan, life assurance and pension.
Equal Opportunity
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability that meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
#J-18808-Ljbffr