Description
Starting salary:40158
Contract type:Permanent
Band:4
Location:Longmore House (with hybrid working)
Working Hours:Monday Friday
Interviews: To be held in person at Longmore House Edinburgh on Week Commencing 2 June 2025.
As the Service Performance & Supplier Management you will be responsible for collecting managing and analysing data to report oninternal and contractual performance against KPIs and SLAs. You will also work collaboratively with colleagues in the DT&D Business Management Team to engage with third party companies that HES Digital Transformation and Delivery (DT&D) have active contracts with to review performance provide feedback that has been shared and escalate issues that may have occurred.
For more information about the post and information about the team please access the full job description Service Performance Supplier Management for this post.
Benefits of joining us at Historic Environment Scotland
* Enrolment onto a Civil Service Pension scheme 28% employer contribution
* 25 days annual leave prorata (increasing to 30 days after 3 years) 11.5 public holidays
* Reimbursement for relevant professional subscriptions
* Support for further education and personal development
* Study leave for work related courses
* Flexible working hours (where appropriate)
* Free entry to all of our properties (with up to three guests)
* Free entry to English Heritage Manx and Cadw properties
Key Responsibilities of this role
* Being responsible for the contract compliance and delivery of value for money by providers
* Work with DT&D operations teams and key Suppliers to identify and manage service improvement activities in a proactive way.
* Proactively engage with and build strong partnership relationships with Delivery Organisations.
* Engage with all areas of HES DT&D to understand the full scope of contract engagement with third party organisations
* Work with colleagues in HES and third party organisations to identify cost and delivery efficiencies and how these could be achieved.
Key requirements of the role:
In order for you to be successful in this post we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1200 words) using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing.
Essential:
* Experience in engaging with third party suppliers within a technical department
* Background in DT&D delivery with experience across a range of DT&D capabilities. Service delivery experience essential
* Working knowledge of ITIL aligned service management preferably qualified to ITIL Foundation as a minimum
* Demonstrate strong analytical skills sound judgement and clear decisionmaking in pressured crisis situations
* Demonstrable success in communicating with business colleagues in particular with the ability to communicate complex DT&D and technical information in ways that nontechnical colleagues understand
* Ability to understand data spot trend and prepare reports to allow for creation of monthly reporting packs following service review meetings
Find out more aboutdesirableskills and experience in our full job description Service Performance Supplier Management
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or neurodiversity. In support of our Gaelic Language Plan we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email at or call our Head Office at 0 and speak to a member of our People Team.
Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.
To submit your application online please read our How to Apply followed by Apply Now button to begin your application
Required Experience:
Manager
Key Skills
Arabic Speaking,Access Control System,B2C,Account Management,Legal Operations,Broadcast
Employment Type : Full-Time
Experience: years
Vacancy: 1 #J-18808-Ljbffr