IMMEDIATE START
£25,885.80
Job Purpose:
This role involves handling administration and clerical tasks for a membership scheme. Key duties include processing applications, managing registrations, setting up direct debits, and handling all related correspondence.
Key Responsibilities:
Register applications, ensuring all personal details are correct and sourcing any missing information.
Prepare and send invoices to applicants.
Set up and manage monthly direct debits.
Respond to customer inquiries by phone, email, letter, or in person, including handling routine questions and complaints.
Prepare reports, including statistical information.
Handle membership cancellations and suspensions, investigating non-payment and offering alternative payment options.
Work with staff to communicate updates, answer questions, and explain new procedures.
Help improve the membership scheme and assist in developing new systems.
Investigate and resolve complaints about payment issues.
Essential Experience:
Strong admin experience
Good communication skills for dealing with customer questions
Experience with invoicing and setting up direct debits.
Ability to prepare simple reports with statistical data.
Comfortable working with membership systems and coordinating with different teams.
If you are interested please apply or email your interest OR call (phone number removed)
INDTEMP