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Who we are
At Skytanking Aviation Services ENG Limited, we provide excellent service for our airline customers and have an exciting new opportunity at Birmingham Airport. Our operation is busy, but we prioritize safety and service, always putting our customers at the center of our operations.
This is a great opportunity to join our growing ground handling business. Timely turnaround is crucial, so you need to be punctual, flexible for overtime if schedules change last minute, and reliable as part of a dedicated team. We are committed to enabling our customers to make the right connections at the right time, focusing on details, improvements, and investments that benefit our customers, employees, partners, and the environment.
If you want to be part of this service and join a young, innovative business focused on customer satisfaction, we would love to hear from you.
Your tasks
Job Purpose:
You will work in the Ramp Operations Team, ensuring high-performance standards in the smooth, timely, and accurate processing of passenger baggage and aircraft turnaround.
You should demonstrate a hardworking, adaptable attitude and thrive on variety in the workplace. Experience in aviation, customer service, and airside operations would be advantageous.
Main Responsibilities & Objectives:
* Complete processes in accordance with CAA, DfT, airline, airport, and company procedures.
* Perform accurate sortation of outbound passenger baggage.
* Participate in all aircraft turnaround activities as instructed by the Ramp Team Leader.
* Operate Ground Service Equipment safely and efficiently.
* Conduct preventative maintenance, including FOD removal and equipment checks/cleaning.
* Assist with baggage loading/unloading issues accurately and efficiently, keeping Team Leaders informed.
* Work cohesively with the team to maximize cooperation and operational efficiency.
* Liaise with other departments to ensure high service standards.
* Perform any other reasonable tasks as directed by management.
* Meet or exceed Airline Service Level Agreements and Key Performance Indicators.
* Address performance variances promptly and honestly to maintain group integrity.
* Ensure compliance with all regulatory bodies, HSE, airlines, airports, and company procedures.
* Perform all tasks accurately, efficiently, and safely within time constraints.
Position: 30 hours per week, fixed-term contract.
Your profile
Key Attributes:
* Good verbal communication skills
* Ability to read, write, and understand instructions
* Proactive and team-oriented approach
Qualifications & Experience:
* Full UK driving license
* Desirable: Pushback and headset communication skills
* Hardworking, team player, flexible, available for 24-hour roster
* Ramp experience and equipment operation training (e.g., Hi-Lo, Pushback) preferred
Must be able to:
* Provide a 5-year work and activity history without gaps
* Have been a UK resident for the last 5 years
* Obtain a clear DBS certificate
We offer:
* Cycle to Work scheme
* Employee Assistance Programme
* Life Assurance
* Uniform provided
* Pension scheme
* Discounted Gym Membership
* Shopping discounts
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