Overview
Talent Acquisition Lead | Level 5 CIPD Apprentice | Process Improvement | Inclusion | Employer Branding | Needle In A Haystack Specialist
Location: Hemel Hempstead (Hybrid – 3 days a week in office)
Salary: Annual salary + uncapped commission and benefits
Working pattern: Split Shifts - 9am-1pm (3 days a week) and 1pm-5pm (2 days a week), plus one Saturday morning a month
What you’ll do
* Engage with every lead diligently and professionally, following the lead journey guidelines to provide timely, accurate information and create a great first impression.
* Collaborate effectively to reach team targets and KPIs, booking quality appointments that increase attendance and sales for our parks, while supporting prospective customers through live chat, calls, and call-backs.
* Deliver excellent customer service across all channels, ensuring messages and callback requests are responded to promptly, and passing leads to the right teams when needed.
* Be a knowledgeable and trusted advisor, offering clear guidance on parks, caravans, pitches, lettings, and more — while keeping product knowledge up to date to support every conversation.
* Contribute to a positive team culture, working closely with Team Seniors, Leaders and wider teams to meet shared goals, support new team members, and help the Telemarketing team reach monthly and annual targets.
What we’d like you to bring
* Excellent, warm telephone manner with the ability to quickly build rapport
* Experience of working in a customer-facing role
* The drive to achieve the targets set for you whilst delivering a first-class customer experience
* Computer literacy with the ability to use a number of tools and systems
* Flexibility, you will work one Saturday a month
What’s In It For You?
* Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
* Annual bonus
* Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
* Access to the Bourne Leisure corporate box at the O2 Arena, London
* Exclusive discounts with corporate partners
* Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
* Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations with HQ based in Hemel Hempstead.
What’s it like to work with us?
Our Breath of Fresh Air culture focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, enabling team members to be their authentic selves. We operate a hybrid working model, with 50% of the working week in the office, occasionally on Park, or at external events.
Recruitment process: The interview process will be up to 3 stages and may include a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are central to our mission. We encourage applications from all backgrounds and are happy to discuss reasonable adjustments or flexibility, including whether a role can be part-time or a job-share. For assistance or adjustments while applying, contact resourcingteam@bourne-leisure.co.uk.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service and Sales
* Industries: Travel Arrangements, Hospitality, and Telephone Call Centers
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