Job Title: Deputy Shift Leader – Engineering
Reports to: Engineering Services Manager
Department: Engineering Services
Main Purpose of the Role
The Deputy Shift Leader – Engineering is responsible for delivering high-quality Planned Preventative Maintenance (PPM), reactive maintenance, and emergency response services in line with contractual and operational requirements. The role has a primary focus on electrical systems and includes acting as an Authorised Person (HV) when required, ensuring the safe, compliant, and reliable operation of electrical infrastructure.
Scope of the Role
This role requires strong technical capability, effective leadership behaviours, and a proactive, solutions-focused approach. The Deputy Shift Leader plays a key role in maintaining service excellence, supporting the site team, and building trusted relationships with clients and stakeholders.
A collaborative mindset, commitment to Health & Safety, and the ability to operate effectively in a team-based environment are essential to meeting service expectations and upholding the organisation’s professional reputation.
Key Responsibilities
1. Compliance & Technical Operations
1. Carry out PPM tasks in accordance with maintenance schedules and industry standards
2. Ensure engineering best practices are followed to maximise system reliability and plant performance
3. Maintain full compliance with the Health and Safety at Work Act (HASAWA) and site-specific policies
4. Accurately complete all maintenance records, reports, and Quality Assurance documentation
5. Respond promptly to electrical reactive maintenance tasks and service desk requests
2. Fault Diagnosis & Minor Works
1. Diagnose and rectify faults across electrical systems and associated components
2. Undertake minor installation works and system upgrades as required
3. Maintain and repair lighting systems and electrical distribution infrastructure
4. Support technical surveys and provide material and cost estimates for minor works
3. Coordination & Operational Support
1. Act as a first point of contact for client maintenance queries, escalating issues where appropriate
2. Supervise visiting subcontractors, ensuring safe working practices and high-quality delivery
3. Review, implement, and maintain Safe Systems of Work, including SOPs and electrical switching schedules
4. Support coordination of engineering cover across nearby sites to ensure service continuity
4. Health, Safety & Environmental Compliance
1. Maintain strict adherence to company and site Health, Safety, and Environmental (HSE) policies
2. Ensure appropriate PPE is worn, maintained, and used correctly at all times
3. Participate in incident and accident reporting, investigations, and corrective actions
4. Support internal and external HSE audits
5. Review and update Risk Assessments and Method Statements (RAMS) regularly
6. Promote a zero-accident culture and actively support HSE initiatives led by management
Required Qualifications & Experience
Essential:
* Electrical Apprenticeship (or equivalent) within the building maintenance or facilities industry
* City & Guilds 2360 Parts 1 & 2 (Electrical Installation) or equivalent
* 17th Edition IEE Wiring Regulations (or 18th Edition if updated)
* Strong working knowledge of building services systems (electrical and mechanical)
* Proven experience delivering PPM, fault diagnosis, reactive repairs, and testing/inspection
* Good understanding of Health & Safety legislation and best practice in maintenance environments
* Strong organisational, communication, and teamwork skills
Desirable:
* City & Guilds 2360 Part 3 (or equivalent)
* HV Authorised Person status or experience working under Permit to Work systems
* Experience in critical, multi-site, banking, or data centre environments
* Familiarity with Building Management Systems (BMS)
* Working knowledge of UPS systems, emergency power, and standby generation
* PASMA and/or IPAF certification
* Strong IT literacy, including MS Office and CAFM/PPM systems
* Supervisory or team leadership experience, or a clear ambition to progress into leadership roles
Working Hours
Based on a defined shift pattern aligned with site operational requirements
Flexibility required to support shift cover, call-outs, and overtime as needed
All working hours and overtime will comply with the Working Time Directive
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