Service Designer
£45,000 - £50,000 plus benefits
Reports to: Lead Service Designer
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week (we would consider compressed hours)
Location: Office-based with high flexibility (1-2 days per week in the office)
Closing date: 03 May 2026 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: 1st stage will include a task related to the role followed by competency and technical questions, 2nd stage will be a further competency based interview
Interview date: w/c 18 May 2026
At Cancer Research UK, we exist to beat cancer.
We are looking for a Service Design practitioner to join our team.
The Service Design team collaborates cross-functionally to co‑design new or improved services across the organisation.
As a Service Designer you will connect and facilitate across disciplines to influence and advocate for evidence‑based decisions, ensuring the balance between user experience and organisational outcomes is reflected in our service offerings.
You may not have worked as a Service Designer before. What matters is a strong grasp of service design principles and a user‑centred, evidence‑based approach.
What will I be doing?
* Lead and contribute to design work that helps inform organisational priorities, grounding recommendations in user needs and evidence
* Research, design and test end-to-end services, using user centred and evidence-based approaches
* Work in partnership with Business Owners, staff and communities across the charity to co‑design new service models and value propositions, helping define how the organisation can organise itself to deliver them effectively
* Collaborate within cross‑functional teams (including UX, content design, business analysis and solution architecture,) to explore opportunities, create artefacts such as service blueprints, and prototype potential solutions.
* Contribute to clear decision‑making within delivery teams, supporting the successful delivery of service transformation initiatives.
* Deliver high‑quality user‑centred services, confidently testing, learning and iterating to improve outcomes
* Support Business Owners in scoping and delivering user‑centred services, using design thinking alongside Agile and Lean principles to shape and influence decisions, inform priorities, and constructively challenge assumptions with evidence.
* Work with Business Owners to define and track success measures for services and propositions, supporting evidence‑based decision‑making and helping teams use performance data to iterate and improve what they deliver.
* Work as part of the service design capability to connect initiatives, helping ensure projects align and collectively deliver greater value.
What are we looking for?
* Understanding of the role of service design in digital transformation, with the ability to clearly communicate ideas, influence thinking and engage a range of audiences.
* Experience of constructively challenging and influencing senior stakeholders, using evidence and user insight to build buy‑in.
* Strong problem‑solving skills, focused on user outcomes and service goals rather than technology solutions alone.
* User‑centred mindset, with the ability to balance user needs alongside system, operational and business constraints.
* Experience across service development and delivery, including planning, use‑case creation, user research, experience design, usability testing, and ongoing service optimisation for different audiences.
* Ability to question the status quo and contribute to beneficial process improvement.
* Comfortable working with the full range of service components, from user interactions across digital and non‑digital channels to backend processes and policy considerations.
* Collaborative and constructive working style, with experience working across boundaries in multidisciplinary teams.
Our organisation values are designed to guide all that we do.
* Bold: Act with ambition, courage and determination
* Credible: Act with rigour and professionalism
* Human: Act to have a positive impact on people
* Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
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