Repairs Planner
Location: Thame
Salary: £28,000 per annum
Hours: Monday - Friday, 8:00am - 5:00pm
Overview
We are seeking an organised and proactive Repairs Planner to join our team. You will play a key role in coordinating property repairs, ensuring efficient scheduling, clear communication, and high levels of customer satisfaction. This role suits someone who thrives in a fast-paced environment and has strong administrative and communication skills.
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Key Responsibilities
1. Scheduling and Coordinating Repairs
* Allocate repair jobs to the appropriate technicians or contractors.
* Create daily and weekly schedules to maximise workforce efficiency.
* Assess and prioritise urgent or emergency repairs.
2. Communicating with Tenants, Customers, and Staff
* Book appointments and provide accurate time windows.
* Update customers promptly regarding delays or changes.
* Gather essential job details to ensure technicians are fully prepared.
3. Preparing Work Orders
* Ensure all work orders contain the correct information.
* Upload job notes, photos, and relevant instructions into the system.
4. Monitoring Job Progress
* Track repairs from initial request through to completion.
* Resolve scheduling issues, missed appointments, or additional works.
* Ensure all jobs are completed within agreed service levels (SLAs).
5. Using IT Systems
* Use scheduling platforms, CRM systems, or mobile workforce tools.
* Update job statuses, record information, and maintain accurate data.
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Skills & Experience
* Strong organisational and multitasking abilities.
* Excellent communication skills, both written and verbal.
* Confidence working with IT systems and databases.
* Experience in repairs planning, scheduling, or a similar coordination role (preferred but not essential).