Helpdesk Administrator
Newhouse, North Lanrkshire
Up to £29,000
We are recruiting a Helpdesk Administrator for a well-established Facilities Management provider based in Newhouse.
This is a key role supporting the FM helpdesk function, ensuring reactive and planned works are logged, monitored, and closed efficiently while delivering a high standard of service to clients and engineers.
⚠️ Please note: Due to the location, access via public transport can be challenging. A driving licence or ability to reliably commute is strongly recommended.
Key Responsibilities:
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Logging and managing jobs through the CAFM system
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Coordinating engineers and subcontractors
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Monitoring SLA performance and job progression
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Handling client and engineer queries via phone and email
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Updating records and maintaining accurate system data
Requirements:
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Previous experience in an FM helpdesk environment
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Strong CAFM system experience
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Maximo experience preferred (not essential)
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Excellent communication and organisational skills
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Ability to work in a fast-paced FM setting
This role offers a competitive salary of up to £29,000, stability, and the opportunity to join a supportive and professional FM team.
Interested? Apply now or get in touch for more details