Night Porter – Hampton by Hilton Birmingham Broad Street
We’re looking for a calm, reliable and proactive Night Porter to join our overnight team. Nights are the backbone of the hotel — keeping everything secure, safe and running smoothly while the rest of the city sleeps. If you’re organised, unflappable and good with people, you’ll fit right in.
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Main Roles & Responsibilities
* Welcome and assist late-arriving guests, providing a friendly, reassuring presence
* Complete night audit tasks accurately using hotel systems
* Prepare and maintain the breakfast area for the morning team
* Support with light food & beverage service where required
* Patrol the hotel to ensure guest safety, building security and brand standards
* Handle guest queries, complaints and incidents professionally
* Complete scheduled cleaning, restocking and setup tasks across FOH and BOH
* Manage billing, payments and reservation amendments overnight
* Liaise with emergency services or duty management where necessary
* Follow all safety, security, food safety and brand procedures
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What We’re Looking For
* Calm under pressure and confident working independently
* Strong attention to detail — accuracy matters at night
* Comfortable multitasking across reception, security checks and housekeeping duties
* Good communicator with clear written and verbal English
* Warm, approachable attitude — even at 3am
* Trustworthy, reliable and comfortable being responsible for the building
* Previous hotel experience is helpful but not essential
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Useful Experience
(We can teach you the systems — we just need the right mindset)
* Experience in hospitality, customer service or night work
* Basic understanding of hotel systems (Opera/OnQ/Micros or similar)
* Knowledge of health & safety and/or security procedures
* Cash handling or audit experience
* Experience in food safety or basic food preparation
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Perks of Working With Us
* Permanent contract with competitive night pay
* Worldwide discounted hotel stays through Hilton Go
* Discounts on food & beverage across Hilton hotels
* Hilton’s Learning & Development platform for full training and growth
* Wellbeing support including mental health, financial and health tools
* Supportive team environment and real career progression within Hilton