Are you a people-focused professional who thrives in a fast-paced, customer service-led environment? Do you love helping others, staying organised, and creating a calm experience even in stressful situations? This is a fantastic opportunity to join the UK’s leading moving firm as a Move Manager, supporting customers through one of life’s biggest milestones — moving home. You don’t need removals experience; full training will be provided. What matters is your customer care, attention to detail, and ability to communicate with empathy and professionalism. The Role As a Move Manager, you’ll be the single point of contact for customers throughout their move — ensuring everything runs smoothly from start to finish. It’s a dynamic and rewarding position where you’ll use your communication and organisational skills to build trust, solve problems, and keep things moving efficiently. Key Responsibilities * Act as the main point of contact for customers throughout their moving journey * Understand customer needs and deliver an outstanding experience * Handle all administration accurately and within deadlines * Process documentation in line with company and legal standards * Identify opportunities to up-sell additional services and maximise revenue * Resolve customer queries and issues with professionalism and empathy * Maintain service excellence and achieve personal and team KPIs * Collaborate closely with colleagues to ensure a seamless service About You * Minimum 12 months’ experience in an administrative or customer service role (essential) * Experience within a service-led industry such as hospitality, travel, logistics, or retail * A natural communicator with excellent interpersonal skills * Calm, empathetic, and solution-focused under pressure * Highly organised with great attention to detail * A proactive team player who enjoys working at pace Why Join? * Salary of £25,000 * Monday to Friday working week (37.5 hours) * Full training provided – no removals experience needed * Be part of a supportive, experienced team in a niche and growing industry * Genuine career progression opportunities within the UK’s leading moving firm If you’re passionate about customer service and ready to take on a fast-paced, people-first role, this is the perfect opportunity to start your career in the moving and relocation industry. Apply today and take your first step into an exciting new chapter