Salary: £50,000 - 70,000 per year Requirements: Experience supporting or working with business applications such as ERP, WMS, or operational systems Practical experience is valued as much as technical proficiency Background in a functional subject matter or be a key user in a warehousing, supply chain, or manufacturing environment Understanding of ERP platforms such as SAP, Microsoft Business Central, Oracle, etc. is advantageous Familiarity with warehouse, logistics, or manufacturing systems Clear communication skills and the ability to work effectively with both technical and non-technical stakeholders Ability to build and develop strong relationships Responsibilities: Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution Maintain and support Markem labelling systems, ensuring uptime, accuracy, and alignment with production workflows Provide hands-on, customer-facing business support of critical systems Support the operational use of scanners, printers, and labelling devices within integrated WMS and production environments Work with third-party vendors and colleagues to resolve system and integration issues effectively Identify opportunities to improve system usage, data flows, reliability, and user experience Assist with configuration changes, testing, documentation, and user guidance Contribute to improving how issues are prevented, not just resolved Participate in systems and applications improvement projects, including upgrades and new site or shop floor implementations Build practical experience that supports progression into systems, applications, or platform-focused roles Technologies: ERP Support Oracle SAP More: We are excited to be recruiting a Systems Support Engineer at our Telford Head Office, joining our expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations. We are an IT team of 7 supporting 400 colleagues, focusing on ensuring critical platforms are reliable, accurate, and continuously improving. This role involves onsite/hybrid working, with regular site travel required. Alongside a competitive benefits package including a company pension, life assurance, and various discounts, youll gain hands-on experience that supports your career development. last updated 6 week of 2026