Role Overview
Work with team members and other teams to deliver a customer-focused service, which maximises income collection and supports customers through the impact of welfare reform.
Key Responsibilities
* Take all appropriate action to maximise income collection from rents, service and other charges.
* Take all appropriate action to mitigate the impact of Welfare Reform on tenants and the business in general. This includes ensuring tenants’ income is being maximised, signposting tenants to debt and money advice services and taking action in line with our procedures to maximise income collection.
* Ensure systems, processes and procedures are fully utilised to ensure income collection is maximised.
* Deliver a range of proactive services that respond to the needs and aspirations of customers that supports a rent payment culture, financial inclusion strategies and income maximisation.
* Take effective action that addresses performance or service quality failures.
* Work in partnership with a range of stakeholders i.e., internal departments and Somerset Council, to maximise performance, service quality and to support communities and customers.
* Work collaboratively with all other staff teams; specifically, the Housing and Independent Living Service teams, supporting them in their work, and provide cover and guidance as necessary.
* Adhere to good information security.
* Take responsibility for identifying training needs, updating knowledge of changes in legislation, best practice, and other developments.
* Support your team in the delivery of relevant performance indicators.
* Embrace hybrid working according to the needs of the service and customer. This will include the need to work flexibly both remotely and from the office.
Referral Reward
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If you know someone suitable for this role, refer them and receive a reward for each successful placement.
How to Apply
If you are interested in this opportunity, please apply below and we will be in touch