Customer Support Administrator
Location: Poole, Dorset
Hours: Monday - Friday (37 hours per week)
Salary: £25,500 - £26,000 per annum
Contract: 12 Month Fixed-Term-Contract
The Opportunity
Are you a customer service professional looking for a role with a meaningful purpose? We are recruiting for a Customer Support Administrator to join a prominent and highly respected national organisation.
In this role, your work is vital to the organisation's success by providing exceptional service to a dedicated network of volunteers and community groups. You will be a primary point of contact, ensuring that those who give their time to support the cause have the resources and guidance they need to succeed.
The Role
As a Customer Support Administrator, you will provide a first‑class service to key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement.
Responsibilities
* Relationship Management: Building rapport with various volunteer groups through proactive telephone and email communication.
* Engagement Support: Assisting volunteers with the creation of support materials, including marketing posters and invitations, and coordinating the logistics of shared equipment.
* Financial Administration: Managing financial processes such as raising purchase orders, arranging supplier payments, and preparing volunteer expenses in readiness for payment.
* Enquiry Handling: Responding to a variety of enquiries via telephone, email, and post, while resolving complaints to a high standard.
* Operational Admin: Maintaining a working knowledge of internal systems to assist with payment processing, event administration, and stocktake returns during peak times.
Benefits
* Generous Leave: Starting at 26 days of annual leave plus bank holidays, increasing over time based on length of service.
* Financial Security: Access to a defined contribution pension scheme and life cover for all staff.
* Health & Well‑being: Support through a 24/7 Employee Assistance Programme (EAP) including face‑to‑face counselling. Our client also provides eyecare vouchers for regular computer users.
* Family Support: Enhanced parental pay.
* Commuter & Lifestyle Perks: Take advantage of a cycle‑to‑work scheme or apply for interest‑free loans for travel season tickets.
* Professional Development: Access to an extensive library of learning resources and a fully integrated e‑learning training and development plan.
Why Apply?
This is a fantastic opportunity to join a team where your administrative expertise directly contributes to the community impact of a major organisation. You will work in a positive, open environment that values professional development and offers a varied and engaging workload.
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