About the role
This role supports the Lead Partnerships Manager in delivering and maintaining UCAS’ strategic partnerships, acting as a key point of contact for internal and external stakeholders. Responsibilities include managing delivery implementation plans, performance monitoring and business reporting. The successful candidate will be highly organised, collaborative, and experienced in building successful relationships, contributing to UCAS’ mission by helping to shape partnerships that enhance the customer experience and deliver measurable impact.
Key accountabilities:
1. As partnership delivery manager, you will play a key role in driving strategic growth, enhancing value, and support stakeholders to ensure alignment with UCAS’ mission, IAG strategic priorities and enable its partnerships to thrive
2. Act as the partners’ primary point of contact to ensure they remain fully engaged and supported throughout implementation, launch, and beyond, managing and nurturing day-to-day relations and actions, consistently adding value and exceeding expectations
3. Lead on developing, maintaining and enhancing robust partnership reporting and analysis to ensure the ability to improve, monitor and track partnership performance. Measure and track business case value benefits and contractual obligations, including service requirements, to help achieve strategic outcomes and ensure partnership delivery success
For full job description, please see role profile attached.
Skills, qualifications, and experience
4. Proven track record of working with third parties to maximise relationships and/or business development opportunities, to help increase customer value and deliver a great user experience.
5. Candidates should be highly motivated, outcomes-driven and detail-orientated, inspired by UCAS’ purpose, vision and values.
Essential:
6. Track record of delivery in a fast-paced, demanding, changing environment and ambiguous situations, working with a dynamic team
7. Strong creative problem-solving skills, combined with business curiosity and critical thinking to increase efficiencies and streamline processes
8. A passion for understanding customers’ needs and motivations
9. Highly organised self-starter with strong interpersonal and active listening skills
10. Ability to work well and flexibly in a cross-functional environment with multiple stakeholders
11. Excellent presentation, written, and verbal communication skills
12. Attention to detail in documentation and communication
13. Ability to effectively handle multiple projects simultaneously and meet variable deadlines
14. Ability and willingness to travel
Desirable:
15. Experience of using Salesforce CRM and customer onboarding platforms
16. Experience of using work operating systems such as Monday.com
Interviews will be held on Friday 13th February in our office in Cheltenham.
Package
Salary - up to £39,000.
17. Purpose-driven work in a charity-led organisation connecting people to education and opportunity
18. Internal training, mentoring, and access to industry-recognised certifications through our development academies
19. Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
20. 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
21. Everyday wellbeing support through Perkbox, offering discounts and wellness tools
22. Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
23. Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
24. Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.