As a Team Manager, you will be the customer face of your area with a visible presence on the shop floor, leading your teams to deliver excellence. Your responsibilities include:
1. Supporting the team to achieve or surpass financial targets and KPIs
2. Maintaining excellent product knowledge, staying aware of competitors, and keeping up with fashion trends and styling
3. Developing relationships with brands and buyers to enhance product knowledge
4. Ensuring the team maintains exceptional product knowledge, competition awareness, and stays up-to-date with fashion trends and styling
5. Leading and monitoring the execution of clientelling activities in line with store priorities and coaching the team accordingly
6. Managing and developing relationships with Concessions, Brand Partners, and Area Managers to drive performance and support growth
7. Leading and coaching the team to deliver an exceptional client experience
We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail, and seek something uniquely different.
Key questions for candidates:
* Do you have previous experience in luxury retail management?
* Do you have previous clientelling experience?
* Can you demonstrate delivery of key sales and KPI targets, both personally and through your team?
* Do you have good business acumen with a drive for results?
* Can you manage complexity, be flexible, and adapt to various situations?
* Are you a great communicator capable of building strong relationships with your team, peers, and management?
Harvey Nichols, a luxury department store, is seeking a new Team Manager for its thriving Womenswear department on the Second Floor. Your mission is to provide a world-class luxury customer experience, inspiring your team to deliver exceptional service and fostering a customer-first, clienteling-led environment to meet your team's targets.
Our culture is based on inclusivity; we embrace diversity. Harvey Nichols welcomes everyone. We are committed to your career development and offer various benefits, including:
* Up to 40% off fashion
* Up to 40% off hospitality, food markets, and hampers
* 30% off beauty, perfumery, wine, and spirits
* Clothing allowance
You will also have access to charity days, season ticket/bike loans, learning and development opportunities, Employee Assistance Program (Retail Trust), recognition schemes, and the chance to join employee groups focused on Wellbeing, Diversity & Inclusion, and Sustainability. These are just some reasons why people join and stay with us.
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