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One Stop • One Stop Blyth Northumberland • Apply by 16-May-2025
What is in it for you
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store's performance and be the specialist in implementing practical improvements through a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
* Be the go-to person for colleagues in the absence of the Store Manager for operational queries
* Support the Store Manager in coordinating seasonal, community, and charity events, fostering an inclusive atmosphere
* Ensure the store is clean, tidy, and well presented
* Prioritize replenishment of products important to customers
* Ensure point of sale and shelf labels reflect standards of excellence
* Address overcharges immediately and prevent reoccurrences
* Manage queues proactively to enhance the shopping experience
* Coordinate colleagues to meet daily priorities and manage breaks around trade patterns
* Be knowledgeable about your store and lead improvements
* Follow health and safety routines and ensure colleagues do the same
* Communicate effectively with the team
* Suggest operational improvements to the Store Manager
* Always prioritize the customer and tailor service to their needs
* Resolve customer queries promptly with a positive attitude
* Recognize and celebrate colleagues providing excellent service
* Identify and remove obstacles to great service
* Handle colleague queries in the absence of the Store Manager, escalating when necessary
* Ensure appropriate staffing, covering shifts due to absence or sickness
* Act as a Keyholder, attending alarm call-outs to ensure store security
* Monitor and act on internal communications promptly
* Coordinate team efforts to meet customer needs and store operations, reporting issues to the Store Manager
* Balance time between service and replenishment areas
* Support Store Manager in managing staff absence and conducting return-to-work interviews
* Build relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities
* If your store has a Post Office Local, your duties will include managing the Post Office operations, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, services like cash machines, Post Office, lottery, and more.
Part of Tesco since 2003, we operate from three distribution centers and serve local communities with a comprehensive product range and additional services.
Please Note
We accept applicants who have passed the school leaver’s age. Check your local school leaver age for eligibility.
Colleague Benefits
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (up to 15% during specific weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% Discount at Tesco Mobile, including Colleague Deals
* 20% off insurance products at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted health plans, savings schemes, and more
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