Partner account coordinator

Company Description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third‑party logistics specialist, we are committed to excellence.

Our state‑of‑the‑art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description

As a Partner Account Coordinator you will support the Customer Services and Network Services department, delivering a high level of customer service to Partners, customers of partners and internal stakeholders. You will need to be approachable, able to think on your feet and solve day‑to‑day problems.

Working hours: Monday to Wednesday, 10:00–18:00. Some occasional Saturday working may be required; potential remote working for the Saturdays.

Salary: £15,996.32 per annum – this is FTC role, maternity cover, 12 months.

Key Duties of a Partner Account Coordinator

• First point of contact for Partner Account and Network Services related enquiries
• Meeting customer and client expectations and meeting agreed SLA’s
• Provide accurate data in a timely manner, for both internal and external stakeholders
• Work closely with internal departments to ensure optimum customer service provision
• Manage Partner agreements in line manager’s absence
• Assist with event coordination in line manager’s absence
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
• Invoice generation for specific accounts or events where required
• Track and trace system coordination where required

Qualifications

• High attention to detail and high level of accuracy
• Excellent problem‑solving skills with the desire to share best practice enhancements

Additional Information

As part of our drive to make The Pallet Network (TPN) a great place to work, we are proud to be an inclusive and diverse organisation committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual leave: 28 days inclusive pro rata
• Pension scheme: 5% employee and 3% employer.
• Life Assurance: x2 your annual salary.
• Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings.