Job Description
3 months contract with local authority
The role involves providing essential administrative support within the Independent Living Team (ILT) service, specifically focusing on the management of Disabled Facilities Grant (DFG) adaptations within the borough. The position serves as a crucial point of contact for service users, internal colleagues, and external partners, ensuring effective communication and efficient handling of inquiries and applications.
Responsibilities:
* Offer confidential administrative support to the Independent Living - Disabled Facilities Grant Service.
* Monitor and manage referrals and queries in the team inbox, acting as the first point of contact.
* Input data into service monitoring trackers and software systems.
* Process invoices and requisitions.
* Perform administrative tasks related to grant applications, including maintaining records and spreadsheets to track outcomes and collecting necessary documentation.
* Attend training and development sessions to stay informed about relevant issues, legislation, and regulations related to Disabled Facilities Grants.
* Undertake additional duties as required, commensurate with the position.
Requirements
* Exceptional communication skills, with the ability to engage with customers and provide advice in accurate spoken English.
* Experience in administrative roles, preferably within a similar service-oriented environment.
* Proficiency in data entry and maintaining service monitoring systems.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with relevant legislation and regulations related to Disabled Facilities Grants is advantageous.
Requirements
Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence