Responsibilities
* Provide 2nd and 3rd line support for applications within the UK energy sector.
* Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issue and service requests.
* Assess and triage incoming tickets and distribute to the appropriate team members.
* Collaborate with business users, project managers, third parties and other stakeholders as required to troubleshoot and resolve application‑related issues.
* Proactively manage incident, problem, and change requests.
* Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible.
* Monitor, maintain, and optimise application performance and availability, minimising system downtime.
* Ensure compliance with UK energy sector regulations and standards in all activities.
* Stay up‑to‑date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
Skills & Experience
* Experience in application support or a related role.
* Previously supported enterprise applications (e.g., CRM, billing systems).
Benefits
* Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally‐minded team, with opportunities to explore new markets and make a difference on a global scale.
* Flexible Working: Work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance, recognising that your well‑being matters.
* Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
* Hybrid Working: Two days in the office location listed on this advert and three days working at home each week. Some occasional travel to our other offices may be required.
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