Modality Partnership AWC Division has a full-time vacancy for a Patient Services Assistant (Receptionist) at Fisher Medical Practice. The postholder will support patients, doctors, the practice manager, and other members of the Primary Care Team, ensuring the smooth running of the Practice daily as part of the patient services team. We seek dedicated individuals who embody our CARE values: Commitment, Accountability, Respect, and Excellence.
This role is suitable for problem-solvers who enjoy interacting with patients, have a passion for high-quality customer service, and aim to provide positive patient experiences.
Benefits include:
* Enrolment in the NHS pension scheme
* Minimum 27 days annual leave plus 8 bank holidays (pro-rata)
* Employee discounts and benefits scheme
* Employee assistance programme (EAP)
* Education and career pathways
* Enhanced family-friendly policies
* Wellbeing support and initiatives
Main Duties
The role involves patient-facing and administrative tasks; we seek caring, compassionate, confident individuals with effective communication, excellent customer service, and IT skills. Responsibilities include managing patient requests such as appointment bookings, handling enquiries in person and over the phone, and performing administrative duties.
This is not a standard 9am-5pm role nor purely reception; it requires flexibility, innovation, and teamwork to ensure tasks are completed efficiently.
About Us
We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients with a workforce of over 1500. We continuously seek to improve service delivery through innovative solutions, working with key stakeholders to enhance practices and patient and staff satisfaction. This role offers the opportunity to develop a broad portfolio of administrative skills within Primary Care.
All employees can participate in our benefits scheme and NHS pension scheme. We are committed to staff development through education and career pathways and uphold our CARE values.
Modality Partnership is an Equal Opportunities Employer, committed to ensuring equal employment opportunities in line with the Equality Act 2010.
Job Responsibilities
Please refer to the supporting documents for the detailed job description.
This role is ideal for those passionate about patient interaction and providing excellent service, with opportunities to enhance computer skills using MS Word, Outlook, Excel, and other relevant software.
If you are seeking a rewarding career with daily challenges, we welcome your application to join our growing team.
The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment and Other Checks
We will check the vaccination status of all new starters to manage risks, supporting those undecided about vaccinations. Some vaccinations may be mandatory, and evidence will be required.
All interviewees must prove their right to work in the UK. We are unable to offer sponsorship for this role. References must be secured before employment begins, including your most recent employer. Notify us of any employment gaps of six weeks or more.
Person Specification
Knowledge
* Customer service principles, basic medical terminology, reception protocols
* Telephone call management, NHS systems
* Proficiency in MS Office and familiarity with NHS/General Practice experience
* Previous call-handling experience
Personal Qualities
* Professionalism, good telephone manner, teamwork, smart appearance
* Tact, discretion, initiative, flexibility
Skills
* Excellent communication, problem-solving, organizational skills
* Ability to follow policies and protocols, handle stress, manage distressed patients
* Computer literacy and adaptability
Disclosure and Barring Service Check
This role requires a DBS check under the Rehabilitation of Offenders Act 1975, with a submission for disclosure to check for any criminal convictions.
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