Overview
Join M&S as a Customer Assistant in our Foods section, in Coatbridge Faraday Simply Food. You will be a champion of high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers. You will be a brand ambassador ready to recommend our newest Food products and ensure customers feel valued every time they shop with us.
Working pattern
Sunday 16:30-20:30
Thursday 17:30-21:30
Friday 17:30-21:30
Saturday 17:30-21:30
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and contribute to daily sales targets, priorities, promotions, and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Use digital tools and in-store devices to enhance the customer experience and help customers get what they want
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and proactive about personal development
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptability to changing situations
* Ability to build positive relationships and actively listen
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer is committed to inclusion, diversity, and equal opportunities. We are open to flexible working and will make reasonable adjustments in our recruitment process to ensure a fair and transparent assessment.
Requirements
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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