Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We have an exciting opportunity for a Customer Service Administrator to join our existing team at our Head Office in Stourton, Leeds.
The Role:
In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Responsibilities:
Process orders for products in line with company procedures
Ensure all processes are completed on time in accordance with daily departmental workflows
Handle customer enquiries and resolve issues via telephone and email in a professional manner
Monitor end-to-end order delivery to ensure timely fulfilment
Proactively communicate any order delays to customers
Run stock allocations throughout the day to ensure product availability for orders
Liaise with Procurement and Manufacturing teams to ensure backorder delivery information is current and accurate
Process customer returns and credits in line with company policies
Manage and process loan and trial orders efficiently
Other duties as required
What we are looking for:
Excellent communication skills, both written and verbal
Ability to multitask
High attention to detail
Excellent time management skills
Can do positive attitude
Willingness to learn
Education, Training and Experience Requirements:
Experience in a customer-facing role
Experience in Microsoft packages
GCSE in English Language (A-C or 4+)
Experience in ERP systems – Desirable
What we offer in return:
Competitive salary
Incremental holiday allowance (rising with service)
Free parking
Canteen onsite
Employee discount platform
Employee Assistance Programs
Qualification support
Flexible working
Refer a friend incentive
Cycle2work scheme
Subscription and registration fees paid e.g. HCPC
Continuous professional development plans with internal and external training and courses available