Customer Service Representative - Italian or Spanish Speaking
Temp-to-Perm Opportunity
About the Role
Our client is seeking a skilled Customer Service Representative with fluency in Italian or Spanish to join their dynamic team. This position offers an excellent opportunity to grow within organisation, starting as a temporary role with a clear pathway to permanent employment for the right candidate.
Key Responsibilities of a Customer Service Representative
* Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
* Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
* Perform order management tasks, including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
* Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
* Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
* Support the development and enhancement of customer-centric practices, including documenting best practices and proactive communication strategies.
* Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
* Occasionally represent the company during customer visits, fostering strong relationships and providing in-depth support for their order lifecycle needs.
Requirements - Customer Service Representative
* **Fluency in Italian, Spanish & English is essential** - additional European languages are an asset.
* Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
* Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
* Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
* Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
* Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.
We Offer
* Competitive hourly rate of £13.85 an hour
* Temp-to-Perm opportunity with career growth potential
* Supportive and inclusive work environment
* Comprehensive training program
* Regular working hours
Location
Redditch (Office based role)
Timings : 08:00 to 04:30 (40 hours week)
If you are available immediately and are happy to start ASAP, apply today!
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