Company
Welham Green, AL9 7HF
Position
Electronic Call Monitoring (ECM) Administrator – 12‑month fixed term contract until December 2026.
Job Description
We are seeking an ECM Administrator to join our team and contribute to the successful operation of our Electronic Call Monitoring system. The role involves managing the ECM system, responding to alerts, liaising with carers, running reports for management, providing support to staff, and ensuring compliance with company privacy policies.
Responsibilities
* Direct responsibility for the management of the ECM system
* Respond to alerts on the system of calls being missed
* Liaise with carers on their attendance and reasons for late visits.
* Run reports for management.
* Provide support to staff members as required.
* Adhere to company privacy policies and procedures at all times.
Qualifications
You should have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
EEO Statement
Care by Us is an Equal Opportunities Employer and part of the CCH Group.
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