Neighbourhood Officer (Housing)
£22.68 per hour (LTD)
3-month temporary contract (potential extension)
Service Care Solutions are working with a respected housing provider to recruit an experienced Neighbourhood Officer to manage a defined patch and deliver high‑quality neighbourhood and tenancy management services. This is a customer‑facing role focused on ASB case management, estate inspections, tenancy enforcement and proactive neighbourhood management, ensuring communities are safe, well‑managed and places residents are proud to live.
Key Responsibilities
* Manage a patch‑based caseload, including anti‑social behaviour (ASB) cases from initial report through to resolution
* Carry out regular estate inspections, identifying issues and working proactively to resolve them
* Manage tenancy changes and enforce tenancy conditions where breaches occur
* Gather evidence for ASB cases, including witness statements and impact statements, and liaise with legal teams where required
* Work to resolve ASB without legal action where possible, using the full range of tools available
* Provide clear tenancy advice and guidance in line with legislation and internal policies
* Deal with abandoned properties, sub‑letting, illegal occupation and end‑of‑tenancy processes
* Work collaboratively with internal teams, partner agencies and external stakeholders
* Ensure safeguarding concerns are identified, reported and managed appropriately
* Contribute to performance reporting and work towards agreed targets and KPIs
What We’re Looking For
* Experience working within a housing management / neighbourhoods / tenancy role
* Strong understanding of tenancy conditions and enforcement processes
* Working knowledge of the legal framework around ASB
* Confident communicator, able to handle sensitive and challenging conversations
* Experience working with customers, colleagues and partner agencies
* Strong organisation skills and ability to manage a busy caseload
* IT‑literate, with experience inputting and analysing housing data
* Full UK driving licence and access to a vehicle
* A customer‑focused approach, with resilience and professionalism
Why Apply?
* Competitive £22.68 LTD rate
* Initial 3‑month contract with potential to extend
* Opportunity to work within a supportive neighbourhoods team
* Varied role with real impact on communities
For more information or to apply, contact:
George Westhead
📧 (email removed)
📱(phone number removed)
#J-18808-Ljbffr