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Service delivery manager

Permanent
Mitie
Service delivery manager
Posted: 20 January
Offer description

We are looking for an experienced and dynamic engineering professional to join our senior management team as a Service Delivery Manager overseeing the Defence Infrastructure Organisation (DIO) Operational Property Contract (OPC) in Cyprus. Reporting to the Account Director, this role has island-wide responsibilities and is pivotal in overseeing operational service delivery across the MoD estate.

You will lead a collaborative approach with the Supply Chain Operations Manager and Additional Works Manager to ensure all contracted activities are delivered to the highest standards. This is a strategic role requiring strong leadership, technical assurance expertise, and stakeholder engagement.


Key Responsibilities

* Lead and manage teams including Mast & Towers, Helpdesk, PPM Planning, Compliance, Asset Management, and Safe Systems of Work.
* Oversee maintenance programmes, inspections, and remedial works, ensuring compliance with statutory and MoD requirements.
* Implement and monitor Establishment Specific Task Schedules (ESTS) and technical assurance processes aligned with SFG20/MIRS.
* Act as subject matter expert for technical assurance, compliance, and asset management.
* Manage asbestos and legionella responsibilities in line with regulations.
* Drive continuous improvement, performance monitoring, and KPI achievement.
* Develop policies, processes, and documentation to support contract delivery.
* Build strong relationships with internal teams, supply chain, and key stakeholders.
* Support audits, compliance regimes, and health and safety culture.


What We're Looking For

* HNC/Degree in civil, electrical, or mechanical engineering (or equivalent).
* Proven experience in hard FM contract delivery and compliance.
* Military environment experience advantageous (ideal for ex‑garrison engineers).
* Strong knowledge of health, safety, and environmental standards.
* Excellent leadership, communication, and stakeholder management skills.
* Ability to analyse, problem‑solve, and deliver practical solutions.
* IT proficiency (MAXIMO experience desirable).
* QHSE accreditation advantageous (training provided).
* Greek language skills desirable but not essential.


Why Join Us?

This is a senior leadership role offering the opportunity to shape operational delivery on a high‑profile MoD contract. You'll work in a collaborative environment, driving technical excellence and continuous improvement.

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