Join The Crew as a Utilities Migration Pro
Location: 120 Bothwell Street, Glasgow
Type: Full-time
Sector: Utilities / Customer Experience
Salary: £23,902 - £28,594 depending on experience + great benefits
The Mission
We're on the hunt for a problem-solving powerhouse to join our squad as a Utilities Migration Expert. You'll be the go-to person for sorting out all things utilities - from billing quirks to onboarding hiccups - making sure every customer gets the gold-standard service they deserve.
You'll help guide our utility customers through a major system switch-up, support process improvements, and be a key player in helping us build slick new ways of working. If you love untangling complicated issues and bringing calm to the chaos, this one's for you.
What You'll Be Getting Stuck Into
Investigating customer accounts to figure out where things went wrong and how to fix them - for good
Using your product knowledge to explain issues clearly and confidently
Handling escalations with professionalism, balancing customer satisfaction with business needs
Managing contact through phone, email, text, and letters to resolve queries quickly and effectively
Navigating Change of Tenancy (COT) processes to onboard and offboard customers smoothly
Supporting customers in financial difficulty, offering practical solutions and directing them to helpful resources
Updating systems and CRMs with accurate, timely data
Ensuring everything you do complies with regulations, internal processes, and data protection policies
What You Bring to the Table
Previous B2B customer service experience where you delivered exceptional service
A strong understanding of customer care processes and relevant regulations
Experience in utilities or Change of Tenancy roles (preferred)
Confidence using CRMs or lead management systems
Previous experience working with outsourced partners
Clear and adaptable communication skills
Excellent attention to detail and a strong sense of ownership in your work
A professional, approachable attitude and the ability to thrive in a fast-paced environment
Why You'll Love It Here
We know it takes all kinds of people to make a business thrive, and we're proud to offer a range of benefits that support our team both in and out of work. In return for your hard work and commitment, you'll receive:
Up to 10% performance-related annual bonus
Pension contributions and life assurance coverage
25 days of annual leave, increasing to 28 days with tenure, plus your birthday off every year
The option to buy up to 10 extra holidays or sell up to 5 each year
No weekend work and every bank holiday off
Hybrid working model - with the option to work from home up to three days a week
Generous retail discounts at top high street and online stores
Cycle to work scheme and travel loans to support a greener commute
Comprehensive well-being support, including 24/7 GP access, mental health resources, fitness programs, and free legal and financial advice
On-site perks such as a free gym, subsidised café, free parking, and even an on-site bar for after-work socialising, quiz nights, and more
Full-time, permanent contract (37.5 hours per week)
We also care about giving back. Join us in charity fundraising and volunteering activities that make a real impact in our communities.
What Success Looks Like
Consistently meeting performance and productivity targets
Delivering high-quality, detail-focused work
Earning positive feedback from internal teams and external partners
Building a reputation as a reliable, supportive team player
Ready to take the lead in creating great customer experiences during a time of change?
Apply now and let's build something great together.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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