Edwards Employment Solutions are recruiting for an experienced Call Handler/Administrator for a key role within a small but very busy Telephone Answering and Client Administration business, based in Dronfield.
This is a fantastic role of Call Handler/Administrator for people who have all-round administrative skills and are passionate about delivering high level Customer Service to clients.
Working within a small team and reporting to a Team Manager, your duties as a Call Handler/Administrator will include:
Salary details & package
* £12.71 per hour
* Full -Time Hours - various working patterns available
* Business opening hours are Mon Fri 8am to 6pm, Sat 9am-4pm.
* Free onsite parking
* 28 days annual leave (inclusive of bank holidays)
The Role Call Handler/Administrator
* Providing and answering service to a varied range of clients in multiple sectors
* Taking accurate details for call backs
* Booking appointments for customers
* Typing accurate information
* Using Live Chat
* Updating social media
* A variety of ad-hoc Admin tasks
To be successful in this role for Call Handler/Administrator you must have
* Good interpersonal and communications skills
* Excellent telephone manner
* Excellent customer service skills
* Ability to deliver tasks to tight deadlines.
* Ability to complete admin tasks accurately and follow instructions.
* Confidence and ability to establish effective working relationships both internally and externally.
* Ability to work on own initiative.
* Ability to multitask in a fast-paced high-volume environment
* Ability to work in a pressurised environment.
#J-18808-Ljbffr