Job Title: Customer Service Total Loss Claims Handler
Location: Liverpool
Salary: GBP25,877 to GBP29,777 Plus up to GBP1,500 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays
The Total Loss department is a fast:paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.
What you will be doing:
* Proactively manage a portfolio of policyholder total loss claims through to settlement
* Complete thorough indemnity investigations out on all cases
* Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder
* Ensure that all validated claims are processed within the agreed SLAs
* Provide excellent customer service level expectations, taking ownership of all inbound communication
* Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
* Provide affective communication to the policyholder of all claims decision and progression of insurance claims
* Maintain affective diary management to reduce settlement time
* Expertly assess policy indemnity
What were looking for:
* Excellent customer service skills
* Naturally empathetic and the ability to connect with people
* Quick fast paced problem:solving ability
* Positive can:do attitude
* Good IT skills and a confident communicator
* Motivated self:starter
* Passionate about working as part of a team
* Have the ability to make fast, informed decisions
* Excellent organizational and prioritization skills with a strong attention to detail
* The Ability to deal with challenging customers and third:party insurers
Grow with Acorn
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of GBP750 million in total value of insurance policies written in 2024.
Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits:
* A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Recognition awards, social events and more
Our Commitment to our colleagues:
* Mindful Employer : championing mental health and wellbeing
* Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
* Menopause Friendly accredited : supporting every stage of life
* Armed Forces Covenant signatory : honoring those who serve
* Armed Forces Defense employer recognition scheme : Supporting those who serve
* Great Places to Work 2024/25 : fostering an engaging and positive workplace culture
* Best Place to Work for Development : proud to be investing in peoples future
* Best Place to Work for Women : breaking down barriers to womens career progression
If youre looking for a company with a strong culture, real car