Contract: Full time, 40 Hours per week
Key Responsibilities
* Key member of the North East Lincs HRS Team.
* To provide a programme of person-centred support to customers referred into the HRS Intensive Rough Sleeper Support Service in accordance with contract requirements.
* To engage with customers on a weekly basis to support individuals who have a history of rough sleeping or multiple and complex needs and are at risk of rough sleeping, referred into the service, with high-quality structured support. The objective is to assist them in making the transition from a chaotic street lifestyle to sustaining stable accommodation.
* The co-provision of support/resettlement plans, risk management plans, crisis intervention, and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.
* To provide a high-quality service, ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and a point of contact for customers, working in conjunction with the Homelessness Prevention Service and other voluntary and statutory services such as Rough Sleeper Initiative-funded partners, mental health services, social care, and accommodation and support providers. Hours will be delivered between core office hours and early evening.
Essential Requirements
* Educated to Level 2 Diploma or equivalent.
* Experience of working in a social care or similar environment.
* Knowledge of varying Complex Needs and their impact on the ability for a person to access housing or maintain independent living.
* Knowledge of local statutory and voluntary support agencies.
* Working knowledge of person-centred, strengths-based approaches to support and care planning.
* Working experience of dealing with complex service users/customers/public.
* Experience of working with others to achieve successful outcomes.
* Excellent communication, interpersonal and problem-solving skills.
* Team working experience, working cooperatively with colleagues in complex, pressurised situations.
* Excellent organisational and time management skills and the ability to effectively manage a caseload.
Desirable Requirements
* Willing to work towards a recognised housing/care/support qualification.
If you are passionate about supporting women experiencing severe and multiple disadvantage and have the necessary skills and experience, we would love to hear from you.
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