Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
The Deputy Shop Manager is responsible for supporting the development and maintenance of a successful, inclusive and diverse team that can manage day‑to‑day shop activities. This includes supporting effective retail processes, strong merchandising and providing excellent customer service to the local community and other civil society organisations. The role requires commercial awareness, the ability to demonstrate resilience to everyday pressures, manage conflicting demands, seek appropriate support and advice when needed, and to interpret basic financial reports, monitor budgets and maintain shop administrative systems.
* Support development and maintenance of a successful, inclusive and diverse team.
* Support effective retail processes and strong merchandising.
* Work collaboratively with the Shop Manager and build positive relationships with other colleagues.
* Engage with local community and civil society organisations to provide excellent customer service.
* Demonstrate resilience to everyday pressures and manage conflicting demands.
* Interpret basic financial reports, monitor budgets and maintain shop administrative systems.
Commercially aware and constantly looking for new business opportunities, Deputy Shop Managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business. The role is available to volunteers and paid staff, with the manager often being the only paid member of staff.
Sunday working is required. All offers of employment are subject to satisfactory references and appropriate screening checks, including criminal records and terrorism finance checks. The successful candidate will be subject to extensive background checking, including a Disclosure and Barring Service (DBS) check.
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