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Senior it operations manager

Milton (G82 2)
BiP Solutions
It operations manager
Posted: 21h ago
Offer description

Job Overview:


We are seeking an experienced, dynamic, and strategic Senior IT & Infrastructure Manager to lead the design, implementation, and ongoing support of our critical IT and network infrastructure. This pivotal role is an equal blend of technical hands-on expertise and high-level management responsibilities. The successful candidate will be a technically skilled leader with a deep understanding of network architecture and private cloud technologies, particularly Linux server environments, as well as a seasoned manager capable of driving teams, influencing stakeholders, and contributing to the organisation’s commercial success.



Key Responsibilities:


Technical Leadership (50%)


* Architect, deploy, maintain, and optimise high-availability IT and network infrastructure systems with an emphasis on security, scalability, and reliability.
* Lead hands-on administration and configuration of Linux-based servers, hypervisors, storage arrays, and networking.
* Oversee system monitoring, patching, upgrades, and incident response procedures.
* Ensure full compliance with security best practices and regulatory requirements (e.g., ISO 27001).
* Drive innovation and adoption of emerging technologies that improve efficiency, performance, or security.
* Act as the escalation point for complex infrastructure and system issues.


Strategic & People Management (50%)


* Lead, mentor, and motivate a team of experienced IT professionals to foster a high-performing and collaborative culture.
* Engage with non-technical and technical stakeholders to translate business needs into practical and effective IT solutions.
* Develop, track, and report on departmental KPIs and performance metrics.
* Manage vendor relationships, contracts, SLAs, and procurement to ensure optimal service delivery and value.
* Promote and ensure adherence to IT governance, policy frameworks, and industry standards.
* Lead and support internal and external audits, including ISO certification and compliance initiatives.
* Resolve conflicts within the team and with external stakeholders effectively and constructively.
* Maintain an awareness of commercial and financial implications of technology decisions.



Key Requirements:


Technical Skills & Experience:


* Extensive hands-on experience with Linux server administration and system configuration (e.g., Ubuntu).
* Proven expertise in designing and managing networks, firewalls, VPNs, and other infrastructure components.
* Proficient in virtualization (e.g., VMware, ProxMox) and cloud infrastructure (e.g., AWS, Azure).
* Solid understanding of backup, disaster recovery, and business continuity strategies.
* Familiarity with configuration management and infrastructure-as-code tools (e.g., Ansible, Docker).
* Comprehensive knowledge of security best practices, hardening, and compliance (ISO 27001, GDPR, etc.).


Leadership & Soft Skills:


* Demonstrable experience managing and developing high-performing technical teams.
* Strong stakeholder engagement skills with the ability to influence, negotiate, and build consensus.
* Adept at explaining complex technical issues to non-technical audiences.
* Experience managing departmental budgets and aligning IT strategy with organizational goals.
* Proven ability to balance technical solutions with business objectives and commercial impact.
* Skilled at managing projects, timelines, priorities, and change within dynamic environments.



Desirable Qualifications:


* Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* Experience in regulated industries (e.g., healthcare, finance, etc.) is a plus.



What We Offer:


* Competitive salary and performance-based bonuses.
* Comprehensive benefits package including health, pension, and professional development support.
* A collaborative and forward-thinking environment where innovation is encouraged.
* The opportunity to play a key leadership role in shaping the future of IT within a growing organization.



To Apply: Please submit your CV and a cover letter outlining your suitability for the role and your approach to balancing technical leadership with team and stakeholder management.

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