Customer Support & Repairs Technician
Dartford
£30,-£32, per annum
Mon-Fri, 9am-5pm | Hybrid | Regular UK travel
25 days holiday + bank holidays | Cash Health Plan | Free Parking | Stunning Offices
Are you the goto person when something needs sorting - whether it's a spreadsheet, a system tweak or figuring out why a gadget isn't behaving?
Do you enjoy a role that blends office life with getting out on the road to meet customers?
Looking for a company where people actually stay because they love the team and the culture?
If that sounds like you, keep reading
We're partnering with an established and highly respected manufacturing and distribution company to find the newest member of their Tools & Support Team. This is a business known for its incredibly low staff turnover, friendly culture and beautiful office environment.
This role is perfect for someone who enjoys problem solving, variety and learning new things. You'll be supporting customers over the phone, coordinating repairs and (with full training) carrying out handson installations and troubleshooting visits across the UK. No previous experience in this industry needed, just a technical mindset and a willingness to learn.
What you'll be doing
1. Using your technical instincts to help diagnose customer issues over the phone
2. Logging cases, raising tickets and keeping everything organised in the system
3. Coordinating engineer visits and arranging product returns
4. Visiting customer sites nationwide to carry out installations and onsite troubleshooting (company van provided; approx. one overnight stay per month)
5. Maintaining spreadsheets and keeping track of key data
6. Supporting company events with setup/breakdown a couple of times a year (time off in lieu provided)
What we're looking for
7. Someone naturally technical- maybe you've built PCs, love sorting out systems, or have worked in a techfocused environment
8. Comfortable using a helpdesk or ticketing-style system
9. Confident Excel skills
10. A friendly, reassuring phone manner
11. A full UK driving licence (regular travel required)
12. Willingness to stay away overnight occasionally