One Stop • Lowestoft 0843 • Apply by 08-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing natural service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to work safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding your store’s performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately to ensure correct payment.
* Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing daily operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during your application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.
As a Tesco subsidiary since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.
Please Note
Applicants must have passed the school leaver’s age. For details, click here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans and exclusive retailer deals
* Save as you earn scheme
* WeCare support services, including online GP and mental health support
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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