Overview
2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k
This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
* Delivering 2nd Line support via phone, remote tools and onsite visits
* Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
* Working with Sophos for endpoint and firewall security
* Using ConnectWise as your central service desk platform
* Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
* Supporting 1st Line colleagues and acting as a mentor for more junior engineers
* Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need
* Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
* Familiarity with Sophos and ConnectWise (or similar tools)
* Strong customer service mindset – confident, friendly, and proactive
* Full UK driving licence and happy to travel locally to customer site
* Eligible for BPSS clearance
What’s on offer
* Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
* Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
* Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
* Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.
Location
Cornwall, United Kingdom
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