Overview
Join to apply for the Technician, Customer Operations role at Saputo Inc. This position is based at our Nuneaton site, with the opportunity to work from home up to 2 days per week after full training. The role is part-time (30 hours over a 4-day week, including weekends).
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. We are a top 10 global dairy processor that values contributions, fosters an inclusive, growth-driven work environment, and aims to challenge the status quo with continuous improvement opportunities within the supply chain and order management function.
Responsibilities
* Identifying potential and actual service issues, coordinating communication with the customer and relevant internal departments
* Participating in customer and corporate initiatives to increase supply chain efficiencies
* Receiving, validating and processing customer orders
* Investigating and managing delivery incidents and proactively resolving ongoing issues to improve service levels
* Managing promotional activity by ensuring correct product codes and effective dates are maintained in the system
* Working with technology to support KPI reporting
* Collaborating with colleagues to support the overall success of the customer operations department
* Identifying, initiating, documenting, and implementing new business processes to promote continuous improvement within supply chain and order management
Requirements / You’re best suited for the role if you are
* Experienced in a customer service role with understanding of sales administration within manufacturing, supply chain or logistics
* Detail-oriented with order processing
* Able to prioritise workload and support colleagues in a fast-paced environment
* A proven problem solver
* Comfortable using ERP systems and manipulating data with Excel
* Confident communicator with internal and external stakeholders at all levels
* Comfortable working weekends and two days in the week
Benefits and working environment
* Bonus scheme paid quarterly
* Autonomous and inclusive working environment
* Opportunities for progression within the UK and overseas
* Enhanced employer pension contributions
* Health cash plan for essential healthcare costs
* Access to Thrive 24/7 wellbeing app
* Long service recognition every 5 years
* Life assurance up to 4x contractual pay
* Discounted branded products
* Free onsite parking and allocated lockers
* Subsidised staff restaurant
* 25 holidays + 8 bank holidays (pro rata) and one paid workday per year for volunteering
* Option to swap traditional UK holidays for dates significant to cultural or religious beliefs
* My Staff Shop benefits, discounts and savings
* Flexible and hybrid working, including potential to work abroad up to two weeks per year
For additional information on benefits visit uk.saputo.com/en/careers/employee-benefits.
Additional information
We support employment equity and aim to embed diversity and inclusion in our operations. Saputo is a Disability Confident Employer and the role isn’t eligible for visa sponsorship. Agencies: Saputo has a PSL for agency support; we do not pay fees or acknowledge CVs unless briefed by our Talent Acquisition Team.
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