Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Complaints manager - immediate start

London
MAMEDICA®
Complaints manager
Posted: 14 June
Offer description

Role Overview: Salary : From £50,000
Hours : Monday to Friday, 0900 – 1800, fully onsite role
Location : London, Holborn
Contract : Full Time and Permanent

Role Summary:
Mamedica are looking to recruit a CQC-experienced Clinic (Practice) Manager to help ensure there are smooth operational processes across the Clinic with the day to day running of the Clinic, with the support of the wider team, and guidance from the Senior Leadership Team.

Role Duties:
Works to develop an efficient and productive team, building key business strategies and reviewing patient services
To oversee and empower the team to run daily operations of Mamedica Clinic and to ensure day to day compliance is up to date: which may include complaints, SEAs, letters, etc
Oversees daily practice operations including but not limited to, scheduling, security, occupational health and safety, stock management and training
Controls supply i.e., FP10s making sure log is kept up to date and accurate
Enforcing and leading re: CQC regulations, including risk assessments as per relevant policies and procedures

Qualifications:
A good command of written and spoken English – GSCE (or equivalent) standard preferred
Management Qualification/Degree preferred

Experiences & Skills:
Current or recent experience of working within a healthcare management and team management-based role, with proven experience in CQC compliance within a medical background
Strong organisational and multitasking abilities to manage clinic operations, leading and motivating a team
Excellent interpersonal and communication skills for interacting with patients, staff, and regulatory bodies
Ability to identify and resolve operational challenges efficiently
Meticulous attention to detail in record-keeping and compliance documentation

About Mamedica:
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.

We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medical cannabis medication directly to their door, via next-day delivery service.

Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)

Additional Information:
Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.

Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.

Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended), and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Complaints manager (insurance)
Romford
HCLTech
Complaints manager
Similar job
Complaints manager
Twickenham
LEAP Legal Software APAC
Complaints manager
€10,000 - €40,000 a year
Similar job
Complaints manager (insurance)
Romford
HCLTech
Complaints manager
See more jobs
Similar jobs
Service jobs in London
jobs London
jobs Greater London
jobs England
Home > Jobs > Service jobs > Complaints manager jobs > Complaints manager jobs in London > Complaints Manager - Immediate Start

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save