Red Team Success Coach
Location: Walsall - WS1 1SE
Salary: £27,000 per year (OTE: up to £37,500)
Job Type: Full-time, Permanent
Schedule: Monday to Friday
Start Date: 05/01/2026
About the Role
We’re hiring a Success Coach to join our Red team. This is a rewarding and impactful role supporting individuals facing complex challenges to re-engage with employment services and take the next step towards work or self-employment.
You’ll provide practical coaching and personal mentoring to people who may face barriers such as housing instability, limited English (ESOL needs), mental or physical health issues, and financial pressures. Through tailored support, you’ll help them overcome obstacles and achieve sustainable outcomes.
Salary & Benefits
Base salary: £27,000 per year
On-Target Earnings: Up to £37,500 per year (based on achievable outcomes)
Holidays: 26 plus 8 Bank Holidays
Pension: 5% employer matched scheme
Funded Health Cash plan
Life insurance (3 x salary)
Discount shopping portal (20 free points added monthly)
A meaningful role with real community impact
Supportive and inclusive team environment Key Responsibilities
Re-engage participants who have disengaged from the Restart Programme
Deliver 1:1 coaching sessions focused on employment, wellbeing, and life skills
Provide support around ESOL needs, housing issues, and financial challenges
Conduct better-off-in-work calculations to support informed decision-making
Assist with CV writing, job applications, and course submissions
Guide participants considering self-employment with advice and referral
Build relationships with local partners, employers, and support services
Maintain accurate records, support with compliance, and meet programme targets About You
To succeed in this role, you’ll need to be empathetic, resilient, and results-focused. We’re looking for someone who:
Has experience in employability, welfare-to-work, housing, support work, or advice services
Understands the challenges faced by people who are long-term unemployed
Can motivate and build trust with people from diverse backgrounds
Is comfortable working with KPIs and supporting participants to achieve clear outcomes
Has knowledge of the benefits system and ESOL, or experience in financial/housing advice
Can work independently, manage a caseload, and communicate effectively with external partners Desirable (Not Essential)
Level 2 or above qualification in Advice & Guidance or Health/Social Care
Knowledge of self-employment pathways or enterprise support
Experience working with people who have complex or multiple needs How to Apply
Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
We are an equal opportunity employer and welcome applicants from all backgrounds