Working within our Managed Services team you will assume the function of a Managed Services Engineer for a wide range of clients who have outsourced their IT support to Commercial Networks. This involves the monitoring and management of client backups, routers and firewalls, servers and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.
RESPONSIBILITIES
· Delivery of quality proactive managed services across Commercial Networks client base
· Network Operations Centre - Monitoring
· Backup monitoring and management
· Endpoint management and managed AV
· Patch management
· Responding to, handling alerts, incidents and escalated problems on the variety of platforms and supported networks from logon to the resolution
· Management of risk and downtime during maintenance windows
· Proactive assessment of events to reduce incidents and false alerts
· IT Administrative tasks responsible for the client on boarding process or changes to the services provided
· Automation, streamlining and development of the monitoring platform and solution
SKILLS & REQUIREMENTS
· Solid previous experience in supporting or managing Microsoft networks and associated technologies
· Excellent understanding of Microsoft Server and Desktop operating systems as well as related applications such as DNS, DHCP, SharePoint, Exchange and SQL.
· Strong knowledge of our core products - Draytek Routers and UniFiWireless, HyperV, Dell Hardware
· Basic knowledge of Apple Mac operating system as well as iPhone / iPad device troubleshooting including other mobile vendors (HTC, Google, Samsung etc.)
· Cloud platforms – O365, Azure,
RMM and Professional Monitoring toolsets specifically Connectwise
· Backup solutions – Datto, AutoTask Endpoint, Backup Exec, VEEAM, eVault, Azure
· Process-focused
· Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand.
· Experience troubleshooting using monitoring metrics
· Experience of problem management
· Able to prioritise under pressure and work to deadlines
· Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.)
· Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required.
· Ideally have 1+ years previous experience in a similar role
Commercial Networks offer a competitive salary as well as taking pride for a fun, friendly and creative working environment.
Lastly, we encourage our staff to play further key roles in our ongoing expansion as we build our business, as such there will be plenty of opportunities to progress your career within the company.
Job Type: Full-time
Pay: £26,500.00 per year
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: cnltd