Company description
Dental & Orthodontic Specialists - NHS & Private Orthodontic treatment and Private Routine Dental Care
Job description
JOB DESCRIPTION FOR: Receptionist/Front Of House Team
REPORTS TO: Head Receptionist & Practice Manager
Our Front of House team members play a very important role which show-cases the whole of our business and sets the bar for the rest of the team. Great customer service advocates, the way they meet and greet patients sets the scene for the patients whole experience and journey with us.
RESPONSIBILITIES:
To maintain good customer relations with all our patients/parents
To maintain good customer relations with referring dentists
To portray a professional attitude to doctors, staff, patients/parents and to referring dentists
Observe patient confidentiality at all times
To ensure that the front of house duties and administration are adhered to following practice guidelines
ROUTINE TASKS & DUTIES
Answer and respond to telephone enquiries, messages and feedback in a professional, friendly, helpful and courteous manner (adhering to our complaints procedure where applicable)
Respond to post and email enquiries in a timely and professional manner
Send out text reminders for appointments booked
Welcome all patients arriving at the practice
Check out Patients leaving the practice
Observe patient confidentiality/data protection at all times
Monitor the appointment diaries
Proactively ensure that the appointment system is running efficiently and to time and communicate patients/parents when this is not the case
Collect and record patient payments and patient information accurately and effectively
Ensure that patient records are completed correctly
Complete and return payments and claim forms for NHS and private schemes
Process patient payments and ensure they are recorded correctly on the patient software system
Encourage prompt payments and chase outstanding debts in accordance with the practice policy
Liaise with dental laboratories, dental supply companies, and other organisations as required
Send out correspondence for fail to attend and recalls
Compile day check sheets
Keep the office, reception area and waiting room clean and tidy
Organise stock control and supplies of sundries and stationery
Cash up daily and reconcile sundry and petty cash money
Facilitate the cancellation and re-arrangements of appointments as necessary
Enter New Patients onto the system / book appointment and send welcome pack
Produce free format letters *when necessary
Plan and prepare for the next day
Confirms all long appointments 24 hours before
Manage the answering message for out of hours/meetings/practice closures
Deals with post in/out
Participate with other admin tasks and duties which stem from management reports or other practice activities
Other duties as necessary to maintain the efficient operation of the practice
TRAINING & DEVELOPMENT
Participate in staff/practice training as may be required to develop your skills and abilities
Attend refresher and update training for medical emergencies and CPR
Work at other practice locations from time to time as required
Attend and participate in practice meetings
Please note that job descriptions may be altered during the course of your employment. However, any changes will be discussed with you prior to implementation.
Industry: Health Care
Benefits:
* Bonus scheme
* On-site parking
Job Types: Full-time, Permanent
Pay: £12.25-£12.73 per hour
Expected hours: 40.25 per week
Benefits:
* Company pension
* Employee discount
* Free parking
Work Location: In person
Reference ID: MKNPReception