The Opportunity
The Key Account Manager (KAM) is the strategic commercial lead for a defined set of NHS Trusts and providers, acting as the single point of contact across Cochlear’s implant and upgrade portfolio. This role is responsible for driving account performance, building trusted stakeholder relationships, and creating sustainable growth plans that align with customer priorities and patient needs. Working closely with Clinical Account Managers, Surgical Managers, and engagement teams, the KAM helps remove pathway barriers, supports service development, and positions Cochlear as a long-term strategic partner.
Location:
Field-based role, covering accounts within Cambridge, Oxford, Birmingham, Bristol and Cardiff
What you will do:
* Lead the commercial strategy across a portfolio of NHS Trusts and providers, with ownership of account performance, forecasting, and growth planning.
* Develop and execute annual account plans aligned to Trust priorities, budget cycles, and broader business objectives.
* Build and maintain strong relationships with senior clinical, managerial, procurement, finance, and commissioning stakeholders.
* Understand end-to-end patient pathways and identify opportunities to improve access, remove bottlenecks, and support service development.
* Work in partnership with engagement teams to strengthen referral networks and support growth in implant and upgrade pathways.
* Use data, insights, and market intelligence to shape account strategies, monitor performance, and identify new opportunities.
* Coordinate education, training, and knowledge-sharing opportunities that support customer capability and advocacy.
* Ensure all activities are carried out in line with ABHI Code, GDPR, NHS codes of conduct, and internal governance requirements.
* Maintain strong territory and account management discipline, including CRM accuracy, activity planning, and cross-functional alignment.
About You:
* You bring strong strategic account management and commercial acumen, with the ability to build credibility and influence with senior NHS stakeholders and commissioners
* You are confident working across complex, multi-stakeholder environments and translating insight, data, and customer needs into practical growth plans
* You have excellent organisational, analytical, and communication skills, along with strong financial planning, forecasting, and pipeline management capability
* You are collaborative, proactive, and customer-focused, ideally with a good level of CRM experience and a commitment to delivering a seamless customer experience
Required Skills & Experience:
* NHS or MedTech key account management experience, ideally gained over 3–5+ years.
* Experience managing complex, multi-stakeholder Trust accounts
* Strong strategic account management and commercial skills
* Ability to influence senior NHS stakeholders and commissioners
* Financial planning, forecasting, and pipeline management capability
* Excellent organisational, analytical, and communication skills
* Good level of CRM and administrative discipline
* Bachelor’s degree in business, life sciences, healthcare management, or a related field
* Fluent English
Desired Skills:
* Experience in hearing aids, ENT, or the wider hearing healthcare sector would be beneficial
* Experience supporting service redesign or business case development.
* Confidence presenting at senior clinical and managerial levels
* Familiarity with Miller Heiman strategic selling
Cochlear Offers You:
* Competitive salary
* 25 days holidays (plus UK Bank Holidays)
* company pension
* flexible working patterns and the possibility to work remotely up to 40% per week
* yearly salary review
* Pension scheme
* Group Life Insurance
* Group Income Protection
* Employee Referral Bonus
* Service Anniversary Reward
* Cycle to work scheme
* Vitality health care
* Medicash cashplan
* free use of gym on business park and paid exercise classes available
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
#J-18808-Ljbffr