Pineapple is recruiting for an exiting new opportunity: a Sales Support Administrator with our associated company UK Home Interiors.
JOB TITLE: Sales Support Administrator
LOCATION: Langport, Somerset
HOURS: 7.30AM – 4.30PM
A bit about the role…
We are seeking a proactive and organised individual to join our team to support with sales support, ordering processing, customer service, and other office administration. This is a varied and hands‑on role within a small but growing company, offering the opportunity to be involved in all aspects of day‑to‑day operations.
You will be the first point of contact for customers via telephone and email, ensuring a high level of service and efficient order processing. The role also includes supporting the Managing Director and assisting with supplier management and research, helping drive the company’s continued growth.
This role would suit someone who has recently graduated or has previous experience in a similar administrative or sales support position.
KEY RESPONSIBILITIES
* Being the first point of contact for incoming calls, liaising with customers by phone regarding sales requirements.
* Supporting the sales team with administration tasks as directed.
* Booking appointments for the sales team.
* Supporting with researching customer information
* Inputting leads into the CRM system, maintaining up-to-date and accurate records to support sales and marketing efforts.
* Acting as a brand ambassador, embodying the company’s values and mission in all interactions with customers and partners.
* Taking orders over the phone, ensuring all details are captured accurately and efficiently to facilitate smooth order processing.
* Processing online orders, verifying the accuracy of order details.
* Ensuring accurate documentation of customer information, keeping records current and compliant with data protection regulations.
* Managing the external marketing company and assisting the Marketing team by updating product information on the website, ensuring all content is accurate, up‑to‑date, and aligned with marketing strategies.
* Providing general office support as needed, assisting with various administrative tasks to ensure smooth day‑to‑day operations and a productive work environment.
* Supporting the Managing Director with a wide range of administrative and coordination tasks as needed.
* Ensure the office runs smoothly by managing supplies and maintaining facilities.
* Helping the wider team from time to time. Sending out tracking information to customers, keeping them informed of their order status and expected delivery times.
* Setting up cost estimates for customer orders, ensuring all pricing details are correct and communicated clearly to customers.
* Booking collections with carriers, coordinating pick‑up schedules to ensure timely delivery to customers.
QUALIFICATIONS
* You will have proven sales support experience, ability to prioritise urgent and important work over non urgent or important tasks.
* Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
* Able to work in a collaborative environment, supporting marketing and administrative tasks for team members when required.
* You are proactive with previous demonstrated ability to anticipate needs and address potential issues before they arise.
* Interact professionally with customers.
* Proven experience of order processing, with a high attention to detail.
* Superb organisational and multitasking skills, able to plan manage your workload and re prioritise if necessary.
* Must be passionate about the brand, be flexible and have a can‑do attitude.
* Confident, pro‑active, approachable and happy to turn your hand to anything required.
* Hardworking, conscientious and take pride in your work.
* Happy to work to tight deadlines.
* Self‑motivated and organised with excellent attention to detail and can‑do attitude
* Excellent written and verbal communication skills.
ABOUT US
UK Home Interiors has the UK’S largest online range of easy‑fit decorative mouldings. UKHI current owners purchased the company in 2021 and the business has been around since 1999. A family business, run on a day‑to‑day basis by Thomas Martin, UKHI runs by its core ethos, offering customers a personal service where they can. Our basic ethos is to source products that use modern, easy‑fit materials, that replicate the look of traditional materials. In effect, giving you the beauty of plaster or wood, but with a fraction of the installations, and post‑installation, hassle. The company has growth plans and is looking for someone to be part of this exciting new journey.
What we offer you
* Competitive pay
* Pension Scheme
* 20 days annual leave + UK bank holidays
* Annual pay reviews
* Free onsite parking
We are an equal opportunities employer, We welcome applications from all suitably qualified persons.
Agencies we know where you are if we need any support, thank you for your interest in workig with Pineapple/UK Home Interiors.
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