Join to apply for the Order Taker & Fulfilment Coordinator role at AIMCH
Step into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you’ll be at the centre of our supply chain operations, capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way.
What You’ll Do
* Process customer orders via phone, email, and digital platforms
* Verify product codes, quantities, and delivery instructions
* Ensure timely order processing aligned with SLAs
* Resolve order discrepancies and missing details
* Schedule and monitor deliveries with transport planners and logistics partners
* Keep customers informed on order status and changes
* Handle and elevate customer queries
* Maintain accurate records of interactions and resolutions
* Support peak periods and assist the Lead Coordinator
What You Bring
* Pragmatic, resilient, and solutions-focused
* Clear, confident communicator with a customer-first mindset
* Comfortable with numbers and written communication
* Experienced with planning tools and logistics systems
* Collaborative and constructive in challenging situations
Functional Strengths
* Proven experience in fast-paced logistics and order-taking environments
* Strong continuous improvement mindset
* Solid understanding of logistics planning systems and processes
Experience & Education
* Operational efficiency and relationship-building skills
* Positive, proactive communication style
* Customer service excellence
Benefits
* Bonus scheme
* Enhanced holiday entitlement
* Contributory pension scheme
* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
* Access to our Employee Assistance helpline for free and confidential advice
* Training and development opportunities
Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
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