Service Controller - 12 months fixed term contract (Biggleswade)
Temporary 12‑month fixed term contract within the Earth Moving After Sales department based in Biggleswade. The role contributes to the success of Liebherr‑Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner.
Your Responsibilities
* Assist the After Sales Supervisor in carrying out the duties necessary in supporting the service department and providing industry‑leading customer service.
* Act as the first point of contact for inbound service calls/enquiries in a proactive, professional and efficient manner, obtaining customer details, order numbers or other authorisation when required.
* Assist in coordinating parts, labour, tooling and other necessary resources required for the efficient completion of any job.
* Raise and process Sales Orders, Work Orders, Purchase Requests and Invoices both internally and to customers.
* Close jobs in a timely manner, justifying costs incurred to both external and internal customers and ensuring effective management of the depot’s WIP ready for invoicing.
* Liaise with customers to schedule maintenance of machines and ensure the complete schedules and defects are controlled through the Service mailbox and sent to customers in a timely manner.
* Work collaboratively with Field Service Engineers, suppliers and internal departments to support efficient operations and compile and prepare estimates for secondary work to generate sales.
* Support the preparation of estimates and defect documentation for additional work.
* Take the lead dealing with suppliers, raising purchase order numbers and closing these upon goods arrival.
* Identify additional sales opportunities through service interactions.
* Maintain an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed.
Your Profile
* Competencies and skills demonstrated through service‑related experience in a similar industry.
* Ability to use own initiative.
* Ability to work effectively in a pressurised environment.
* Good communicator at all levels.
Our Offer
* The opportunity to work with an industry‑leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development.
Job ID: 82033 | Division: Liebherr International | Condition: Full time | Entry level: Professionals
Location: Normandy Lane, SG18 8QB, Biggleswade, United Kingdom
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