Salary: £30,000 - 40,000 per year Requirements: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum 5 years hands-on experience in IT support, ideally within a Managed Service Provider (MSP) environment. Proven experience in project delivery and senior technical escalation, or clear progression toward this level within an MSP. Strong technical expertise across Microsoft 365, Azure, and Windows Server (on-premise and cloud) environments. Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls. Demonstrable experience delivering infrastructure and cloud projects from design through to completion. Advanced troubleshooting skills with a calm, structured, and methodical approach. Strong problem-solving ability with the aptitude to analyse complex technical issues and implement effective solutions. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders. Highly organised, able to manage multiple priorities effectively in a fast-paced environment. Keen interest in emerging technologies and using technology to streamline and improve processes. VOIP system experience desirable. Relevant technical certifications desirable, such as Microsoft, Azure, CompTIA A, Network, Security, or equivalent. Full UK driving licence is essential, as regular client site visits are required. Responsibilities: Plan, deliver, and implement IT projects including infrastructure upgrades, cloud migrations, security improvements, and network deployments. Own and resolve escalated support tickets from our Service Desk across Microsoft 365, Azure, networking, and on-premise servers and core infrastructure. Act as the final technical escalation point, providing leadership and resolution for complex or business-critical issues. Deliver technical projects end-to-end while balancing project work with senior support responsibilities. Manage change in live environments safely and effectively. Work independently while also visiting client sites where required. Communicate clearly with clients and non-technical stakeholders to explain issues and solutions. Technologies: Azure Cloud Support Microsoft 365 Network Security TCP/IP Windows Office 365 More: We are a family-owned and growing Scottish business based in Dundee, operating in the MSP space. We offer an excellent package with a salary of up to £40,000, along with training and certification support. This is a hands-on, client-facing role that sits at the heart of our project delivery and technical escalation function, and the position is fully office- and client-site based. last updated 22 week of 2026