Sales Office Manager (Customer Service & Internal Sales) Global Supply Chain & Distribution business Leeds based £45,000 - £50,000 plus benefits & bonus Client Details Our Client is a global market leader within their respective industry, and support a wider & diverse customer based across the UK, Europe, Asia, Africa & the Americas. This is a key role focused on managing Customer Service & Internal Sales functions, with key focus on improving efficiency and customer satisfaction Description Direct management of the Customer Service & Internal Sales function based in Leeds Ensure customer quotations are accurate and in line with customer needs and expectations Drive up-selling activity where suitable across customer orders, ensuring customers are aware of all product ranges available Ensure the team have all the product information, training and tools available to provide customers with most suitable options to their needs Ensure customer quotations are followed up and conversion rates and best managed & achieved Take ownership of any escalated customer issues with a view to resolve in a time sensitive manor with minimal impact to the customer Build customer loyalty through clear and transparent conversations, providing world class service during every interaction Provide support to Sales Managers as and when required Work closely with purchasing department to understand stock / product availability and customer demand Monitor, manage and improve customer satisfaction results Profile Experience in a management or supervisor level role within internal sales or customer service, ideally within a supply chain or distribution focused business Experience working with Microsoft Dynamic 365 (desirable) Strong commercial acumen Customer focused approach Ability to build and develop strong stakeholder relationships internally Experience within the chemical industry (desirable) Excellent communication skills Job Offer The role of Sales Office Manager will join a globally recognised group within the supply & distribution industry The roles offers a salary of £45,000 to £50,000 plus excellent company benefits Leeds based